Sprint sucks. I just want to get that out there off the bat. Their service sucks, their cell phones suck, even the people who get paid minimum wage to work their shiny, shitty stores suck.
My old phone (Samsung A840) was bad from the moment I got it. The battery life was horrible, it hardly got full signal strength, and it would drop half of my calls. This only got worse. By the end, it would randomly shut itself off or it would freeze, so it looked like it was on, but I couldn't do anything except pull the battery out. Add to that the fact that more than half of my calls would go straight to voicemail, or sometimes my phone would ring but there wouldn't be anybody there when I picked up (they said it would just stop ringing, then nothing).
Finally, I was in Pentagon City, so I decided to stop by the Sprint store I had been passing. If nothing else, with pipe dreams of burning the place down. The "technician" told me that my software was out of date and that the battery was bad because I charged it too much. So they took it over night to update my software. The next day I went back there to retrieve it to find that all of my contacts were gone (except Lewk and Jordan) and that my phone had passed all diagnostic tests.
Maybe I was just imagining things. But probably not. So I went home to lament. That night, I got cut off of a few more phone conversations and was all to close to throwing the phone at the wall (which was the fate of my last phone that I "lost hiking" [1]). I vowed to go back to the Sprint store the next day and exact my revenge (which was convenient because I had to go to Macy's to have them take a security tag off of a rather expensive shirt I bought, gotta love security).
So I walk in there and speak to a different technician who calmly told me that there wasn't even a record of my phone being serviced or returned, only that it needed updates. Well I assured her that I was in fact holding the phone in my hand, and that it was still having the problems. She told me they could run diagnostics. I politely told her an appropriate orifice in which she could place her diagnostics that my phone had already passed. Then she told me they could give me a "new" phone, but it would take until Friday. I told her that it was rediculous that they could screw up that badly, then tell me I would be without a phone for a week. Miraculously she happened to find the exact model I needed in the back with all of 5 minutes of looking.
So there I was with my brand new refurbished Samsung A640. Somehow the model numbers go down, but the phone was the next model in that line, although this one was also discontinued, more on that later. So far, I have no complaints about this phone. It still has the same crappy interface the other one had, but at least this one has a crippled Bluetooth device.
Now here's where some more fun happens. I call home to tell my parents and brother, who have the same phone as me about what I did so that they can exchange theirs too. Overjoyed, they went out to a Sprint store within minutes. My brother came home within 45 minutes with a brand new m500 phone, their newest phone in that line complete with MP3 player, SD card slot, GPS, and useful Bluetooth. All of this without them even having to run "diagnostics".
I called Sprint to ask why I got a shitty refurbished phone and why he got a nice new phone. Their answer? It depends on what's in stock and what the store manager feels like doing for you. Apparantly they can call in for a replacement phone from some warehouse, leaving you with no phone for however long it takes, or they can just give you whatever they want right off the shelf. Translation: I got boned because the manager didn't like me or something.
So I reiterate. Sprint sucks. Maybe next time I'm home, I'll try to exchange this phone and see what they give me...